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- General FAQ
- Dedicated Claims Support
- Additional 50km of towing mileage
- Grab-and-Claim
General FAQ
Can I subscribe to Qoala Care at any time of the year?
No, you can only subscribe to Qoala Care during the renewal of your car insurance through Qoala..
How would I know that I have been subscribed to Qoala Care?
You will receive a confirmation via email upon your subscription to Qoala Care.
Are the benefits on a pay-and-claim basis?
Yes, the benefits listed are on a pay-and-claim basis.
Is this on a one-time claim basis?
Yes, each benefit listed is on a one-time claim basis within the one-year Qoala Care subscription.
Do I call Qoala in the event I have a roadside emergency?
No, call your insurer’s helpline for roadside assistance. You can later email Qoala at [email protected] to submit your appropriate claims under Qoala Care.
Can I use third-party services (eg: tow truck) and claim from Qoala under Qoala Care?
No. Your claims will only be successful if you engage your insurer-approved services.
Is Qoala Care only available in Malaysia?
Yes, this subscription service is currently only available in Malaysia.
Is Qoala Care available for comprehensive and third-party policies?
No, Qoala Care is only for customers who have purchased a comprehensive policy.
Is Qoala Care applicable to one car only?
Yes, the subscription service is applicable to the one car that has its insurance bought through Qoala.
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Qoala ialah ejen korporat yang berdaftar dengan syarikat insurans yang tersenarai dalam platform ini. Semua produk ditaja jamin oleh syarikat insurans yang sepadan. Semua syarikat insurans dalam platform kami dilesenkan di bawah FSA dan dikawal selia oleh BNM.
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