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Good afternoon ☀️

How can we help you?

FAQ

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category-item-icon General
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Which insurance or takaful company partners with Qoala?

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Qoala works with some of the best insurance and takaful companies in Malaysia, including:
AXA
Etiqa
Lonpac
Syarikat Takaful Malaysia
Takaful IKHLAS
Tune Protect
Zurich

Which payment options are available?

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Currently, we only support the following payment methods:
Credit and debit cards;
Online banking;
e-Wallet such as GrabPay, ShopeePay, Boost and others.

Can I cancel and receive a refund?

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For inquiries regarding cancellations and refunds, you can contact our Customer Service Officer at 03-8605 3353 or our WhatsApp at 011-5423 2787 between 9am to 6pm (every Monday to Friday except Public Holidays) or email to [email protected]

How long does it take to receive a copy of the policy or cover note after I complete the payment?

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You will receive a copy of your policy and cover note via email within 24 hours (working days). However, it depends on the current situation and circumstances.
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Standard Chartered Tower, Lt 7 Zona BCDE
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Jl. Prof. DR. Satrio No.164, Kuningan Tim., Setiabudi, Jakarta Selatan, DKI Jakarta 12950

Copyright © 2023 Qoala | Qoala cooperates with PT Mitra Jasa Pratama. PT Mitra Jasa Pratama is an insurance broker registered and supervised by the Financial Services Authority with registration number: KEP-776/MD/1986.