Dear Valued Customer,

We are currently upgrading our system. We will back shortly to serve you better.

We apologise for any inconvenience caused. Thank you for your patience.

For any urgent matters, kindly reach out to us.

Available on Mon - Fri at 9:30 AM - 5:00 PM.

Call: (+60) 3 8605 3353
WhatsApp : (+60) 11 5423 2787
Email : [email protected]

Which insurance or takaful company partners with Qoala?

Qoala works with some of the best insurance and takaful companies in Malaysia, including:

Syarikat Takaful Malaysia

Takaful IKHLAS

Tune Protect

Zurich

Allianz

Which payment options are available?

Currently, we only support the following payment methods:

Credit and debit cards;

Online banking;

e-Wallet such as GrabPay, ShopeePay, Boost and others.

Can I cancel and receive a refund?

For inquiries regarding cancellations and refunds, you can contact our Customer Service Officer at 03-8605 3353 or our WhatsApp at 011-5423 2787 between 9am to 6pm (every Monday to Friday except Public Holidays) or email to [email protected]

How long does it take to receive a copy of the policy or cover note after I complete the payment?

You will receive a copy of your policy and cover note via email within 24 hours (working days). However, it depends on the current situation and circumstances.

We are here for you

Have any questions or complaints, contact us because we are always ready to help you.

General Enquiries

[email protected]

Sales Enquiries

(+60) 3 8605 3353

Find us here

Unit A-39-02, Tower A, Menara UOA Bangsar

No.5, Jalan Bangsar Utama 1, Bangsar, 59000 Kuala Lumpur.

Qoala is a corporate agent with insurers listed on this platform. All products are underwritten by these corresponding insurers. All insurers on our platform are licensed under the FSA and regulated by BNM.