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FAQ
General
Car
Motorcycle
Which insurance or takaful company partners with Qoala?
Qoala works with some of the best insurance and takaful companies in Malaysia, including:
Generali
Etiqa
Lonpac
Syarikat Takaful Malaysia
Takaful IKHLAS
Tune Protect
Zurich
Which payment options are available?
Currently, we only support the following payment methods:
Credit and debit cards;
Online banking;
e-Wallet such as GrabPay, ShopeePay, Boost and others.
Can I cancel and receive a refund?
For inquiries regarding cancellations and refunds, you can contact our Customer Service Officer at 03-8605 3353 or our WhatsApp at 011-5423 2787 between 9am to 6pm (every Monday to Friday except Public Holidays) or email to cs@qoala.my
How long does it take to receive a copy of the policy or cover note after I complete the payment?
You will receive a copy of your policy and cover note via email within 24 hours (working days). However, it depends on the current situation and circumstances.
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Unit A-39-02, Tower A, Menara UOA Bangsar
No.5, Jalan Bangsar Utama 1, Bangsar, 59000 Kuala Lumpur.
Qoala Technology Sdn Bhd [Company No: 201901006370 (1315697-H)] is an approved participant in the Bank Negara Malaysia Financial Technology Regulatory Sandbox.
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