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FAQ
General
Car
Which insurance company partners with Qoala?
Qoala works with some of the best insurance companies in Malaysia, including:
Tune Protect
Zurich
Allianz
Which payment options are available?
Currently, we only support the following payment methods:
Credit and debit cards;
Online banking;
e-Wallet such as GrabPay, ShopeePay, Boost and others.
Can I cancel and receive a refund?
For inquiries regarding cancellations and refunds, you can contact our Customer Service Officer at 03-8605 3353 or our WhatsApp at 011-5423 2787 between 9am to 6pm (every Monday to Friday except Public Holidays) or email to [email protected]
How long does it take to receive a copy of the policy or cover note after I complete the payment?
You will receive a copy of your policy and cover note via email within 24 hours (working days). However, it depends on the current situation and circumstances.
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Unit A-39-02, Tower A, Menara UOA Bangsar
No.5, Jalan Bangsar Utama 1, Bangsar, 59000 Kuala Lumpur.
Qoala is a Financial Adviser licensed and approved by Bank Negara Malaysia (BNM). All products are underwritten by these correspondrers. All insurers on our platform are licensed under the FSA and regulated by BNM.
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